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Moon Palace 2008 & 2009 Brides - POST HERE!


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#2961 honey740

honey740
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    Posted 19 August 2009 - 02:47 PM

    Quote:
    Originally Posted by Bluesun721
    I'm thinking about getting married at the Moon Palace. We have a large group of about 60-80 people and I honestly I don't see any other hotels that provide what the palace resorts provide. They are telling me if i have over 25 rooms I get as many private 2 hour receptions as I want free. Does anybody know anything about this? Are there any brides that have already gotten married there that can give me any helpful hints or let me know how their experience was. This thread seems to be all brides that plan on getting married there. Is there somewhere else I should be looking? Thanks for any help anyone can give me.
    check out my review, link below my pic, I had unlimited free events and they were great. Also, you get 7 nights free with 25+rooms or 75 room nights. Palace by far has the best wedding packages, I did A TON of research.

    #2962 TinaM2b

    TinaM2b
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      Posted 19 August 2009 - 03:21 PM

      I am going to post this a couple places but did any of you prior brides have any problems with the items promised in your contract?

      Our contract read if we had 20 rooms times 3 nights OR 60 room night, the hotel would provide a complimentary private function (our reception) plus 4 complimentary nights.

      It also read if we had 25 rooms times 3 nights or 75 room nights and the hotel would provide unlimited private functions plus 7 complimentary nights.

      We had 62 room nights and are having a problem getting the refund for the complimentary nights. Palace is telling us if they comp our rooms we no longer have the 60 nights.

      Did anyone else have this problem?

      #2963 angelalanahung

      angelalanahung
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        Posted 19 August 2009 - 04:24 PM

        Quote:
        Originally Posted by TinaM2b
        Angela, If you will read back through this thread, you will find a lot of that. The WCs at the resort don't really correspond with you much until it is closer to your wedding due to the fact they have so many weddings every week.

        I didn't start corresponding with mine till about 1 1/2 month before but everything worked out great. My WC was never good about replying to email but she would call me occasionally the last month and all was taken care of with the phone calls.
        Thanks for the reply. I don't feel so bad now. Only problem is that I do need to let my travel agent know certain information so they do need to reply to me soon.

        #2964 TinaM2b

        TinaM2b
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          Posted 19 August 2009 - 04:45 PM

          Quote:
          Originally Posted by angelalanahung
          Thanks for the reply. I don't feel so bad now. Only problem is that I do need to let my travel agent know certain information so they do need to reply to me soon.
          Initially, my travel agent was the only one that had contact with MP. If we or she had questions, she usually tracked down the information. They seemed to respond to her early on whereas they didn't respond to me.

          #2965 nibsmom

          nibsmom
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            Posted 20 August 2009 - 08:57 AM

            Quote:
            Originally Posted by TinaM2b
            Good to hear Nina!! Did you get you custom ring bowl back?
            Yessss!! For some reason it was delivered to Matt's parent's room - they brought it back to Louisiana with them!

            #2966 nibsmom

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              Posted 20 August 2009 - 09:00 AM

              Quote:
              Originally Posted by TinaM2b
              I am going to post this a couple places but did any of you prior brides have any problems with the items promised in your contract?

              Our contract read if we had 20 rooms times 3 nights OR 60 room night, the hotel would provide a complimentary private function (our reception) plus 4 complimentary nights.

              It also read if we had 25 rooms times 3 nights or 75 room nights and the hotel would provide unlimited private functions plus 7 complimentary nights.

              We had 62 room nights and are having a problem getting the refund for the complimentary nights. Palace is telling us if they comp our rooms we no longer have the 60 nights.

              Did anyone else have this problem?
              Well, I didn't - because I didn't have that many nights - but that's crappy Tina!!! If it wasn't written into your contract like that - I would argue it! Can your TA help

              #2967 honey740

              honey740
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                Posted 20 August 2009 - 01:08 PM

                Tina, I was VERY specific with Miami, and they told me several times our rooms counted towards the total number of rooms booked. I know you may trust your TA, but, you need to know that they do not get commission on your comped room nights, so, you may want to call Miami yourself since there is a financial incentive for your TA not to get those rooms comped for you.

                #2968 TinaM2b

                TinaM2b
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                • 445 posts

                  Posted 20 August 2009 - 04:24 PM

                  They owe us around $1450. I am going to give my TA a couple more days though. We didn't realize that we hadn't got it refunded till about a week ago due to the fact my DH paid for all of it on one of his ccs and he was out of the country without internet access for several weeks after the wedding.

                  Hopefully, it will be resolved quickly without me having to have a fit with them. I haven't seen or heard of any problems like this before so hopefully, it is just a matter of dealing with the correct department.

                  #2969 pyxystyx

                  pyxystyx
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                  • 42 posts

                    Posted 21 August 2009 - 12:34 PM

                    Hello everyone! I know it's been awhile since I've come back to the forum. But honestly, it's been difficult adjusting to reality post-wedding/honeymoon. : / (I'm sure all you recent brides know what I mean)

                    Anyhoo, I'll be posting my review soon.

                    FYI, to those asking about honeymoons, my HUSBAND :) and I ended up extending our stay by 2 nights and staying at the Le Blanc (also owned by Palace resorts) and it was PERFECT!!! Absolutely the best honeymoon place I could think of. I'll post more about it in my review.

                    Also, to those planning right now, it's okaaaaaay- to be fair (and i think I can say this now since my DH is Mexican) I think everyone at the MP runs on Mexican time. :) So, if you don't hear from them until a month before your wedding- don't stress, it'll be okay. I ended up with a WC I've never spoken to until two weeks before, and everything worked out just as I planned.

                    About the packages Tina, that's an interesting theory... we didn't purchase a package, and got everything a la carte... but we did end up spending almost $4000, and Cristina met with us twice during the week before, and was with us every second of the actual day.
                    The Future Mrs. Castro

                    #2970 FutureMsMoulton

                    FutureMsMoulton
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                    • 762 posts

                      Posted 21 August 2009 - 08:15 PM

                      Quote:
                      Originally Posted by TinaM2b
                      Initially, my travel agent was the only one that had contact with MP. If we or she had questions, she usually tracked down the information. They seemed to respond to her early on whereas they didn't respond to me.
                      We are/were having the same problem and my TA has been a god send. She worked out a lot of the kinks and details that I couldn't get Claudia to answer for me. I would highly recommend getting a travel agent involved if you haven't yet-- they know what they are doing and how to work the system.

                      Does anyone know if they will allow for dried roses to be thrown? My fiance gave me 2 dozen fire and ice roses that I dried out and want to be thrown at us after the wedding.




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