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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#6191 jesmcan

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    Posted 31 August 2010 - 02:42 PM

    OMG great news!!!!!!!! I am so happy right now I am crying. My TA was in meetings and that''s why she could not get back to me. I feel so bad about being so mad before now, my TA is so wonderful. I just had not heard from her and freaked out.

     

    Well we all got our money back except for 5 people who were booked directly through Mexicana. So they have to call and dispute the charges with the credit card company :( not sure how that is going to go.

     

    What sucks is the flights are so much more now :( for some of our guests they are actually getting a refund. For me and others its like a $150 per person. But nothing we can do.

     

    but we got our money back thank god


    The Royal PDC & Kool Beach Club 11.12.10

    #6192 Jenny310

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      Posted 31 August 2010 - 04:07 PM

      Jes - I'm happy it all worked out fro you today! I can only imagine how stressful its been.

       

      Lisa - did you get re-booked yet?

       

      On a happy note, my dress came in!!!! Now to figure out the day that works for my mom and 3 sisters to come with me to the first fitting :o)



      #6193 N&J2011

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        Posted 31 August 2010 - 04:45 PM

        Hi Ladies,

         

        I can't believe this happened with the airline. Bankruptcy is not something that a business doesn't see coming.  Mexicana should have communicated their financial issues to the tour operators so people would be forewarned.  I'm glad this is working out for some. Hang in there Brides!!!



        #6194 jesmcan

        jesmcan
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          Posted 31 August 2010 - 04:55 PM

          Thanks ladies!!

           

          That is so exciting Jenny that your dress came in. Be sure to share pics :)


          The Royal PDC & Kool Beach Club 11.12.10

          #6195 ChicagoBride2011

          ChicagoBride2011
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            Posted 31 August 2010 - 05:35 PM



            Originally Posted by jesmcan 

            OMG great news!!!!!!!! I am so happy right now I am crying. My TA was in meetings and that''s why she could not get back to me. I feel so bad about being so mad before now, my TA is so wonderful. I just had not heard from her and freaked out.

             

            Well we all got our money back except for 5 people who were booked directly through Mexicana. So they have to call and dispute the charges with the credit card company :( not sure how that is going to go.

             

            What sucks is the flights are so much more now :( for some of our guests they are actually getting a refund. For me and others its like a $150 per person. But nothing we can do.

             

            but we got our money back thank god



            Yeah that's great news!  I knew she'd come through for you!  I was emailing her today about my wedding and she said that she felt horrible for one of her brides that is having Mexicana issues, I bet that was you!

             

            I would have freaked out too, I'm glad everything is working out for you! :)


            Had the most AMAZING wedding at The Royal PDC on May 1, 2011


            #6196 jesmcan

            jesmcan
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              Posted 31 August 2010 - 06:02 PM

              You have no idea ChicagoBride!!! I had 60 extremely angry guests who just kept calling and I had no answers.

               

              Well hopefully we can put this behind us. I am almost two months away! and I have a lot to do. In good news we got our mugs today and I love them. I will take pics tomorrow to share with you guys.


              The Royal PDC & Kool Beach Club 11.12.10

              #6197 Jenny310

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                Posted 31 August 2010 - 06:09 PM

                I def will!!!!

                 

                Originally Posted by Jenny310 

                Jes - I'm happy it all worked out fro you today! I can only imagine how stressful its been.

                 

                Lisa - did you get re-booked yet?

                 

                On a happy note, my dress came in!!!! Now to figure out the day that works for my mom and 3 sisters to come with me to the first fitting :o)





                #6198 giraffexx

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                  Posted 31 August 2010 - 06:15 PM


                  So happy for you that everything worked out! Now go have a big glass of wine ;)

                  Originally Posted by jesmcan 

                  You have no idea ChicagoBride!!! I had 60 extremely angry guests who just kept calling and I had no answers.

                   

                  Well hopefully we can put this behind us. I am almost two months away! and I have a lot to do. In good news we got our mugs today and I love them. I will take pics tomorrow to share with you guys.





                  #6199 jamk32179

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                  • 341 posts

                    Posted 31 August 2010 - 06:20 PM

                    Glad to hear that the Mexicana issue is getting handled!! We had a similar issue since Mexicana was the operator but our tickets were booked through American so they ended up handling the flight. Although my direct flight is no longer direct


                    September 18, 2010- The Royal Playa del Carmen31 Guests RSVP'd including the Bride and Groom

                    #6200 Lisa DSO

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                      Posted 31 August 2010 - 06:53 PM



                      Originally Posted by Jenny310 

                      Jes - I'm happy it all worked out fro you today! I can only imagine how stressful its been.

                       

                      Lisa - did you get re-booked yet?

                       

                      On a happy note, my dress came in!!!! Now to figure out the day that works for my mom and 3 sisters to come with me to the first fitting :o)


                      Well, I haven't seen anything that says Mexicana, so I THINK I'm in the clear? (crosses fingers)






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