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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#4591 callamonster

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    Posted 07 May 2010 - 04:12 PM

    Quote:
    Originally Posted by msglave
    Ok ladies, I am sooooooo PISSED! i began asking my WC about a cocktail reception and guess what? She tells me that there is another wedding booked for the gazebo at the same time as ours. The only thing that she can do is move or wedding up by one hour or move the location. What kind of sht is this? I told her they need to move the other wedding back an hour and her response was they booked 10 days before us. Our wedding has been booked since January and this is May! We have already spent so much on printing. I am absolutely furious. I am going to contact corporate. This is sooo unprofessional! How do you not remove a date/time for the calendar? I am absolutely FURIOUS! This is NOT ACCEPTABLE!
    Oh no!!!

    #4592 RunningBride24

    RunningBride24
    • Member
    • 539 posts

      Posted 07 May 2010 - 05:15 PM

      Quote:
      Originally Posted by msglave
      Ok ladies, I am sooooooo PISSED! i began asking my WC about a cocktail reception and guess what? She tells me that there is another wedding booked for the gazebo at the same time as ours. The only thing that she can do is move or wedding up by one hour or move the location. What kind of sht is this? I told her they need to move the other wedding back an hour and her response was they booked 10 days before us. Our wedding has been booked since January and this is May! We have already spent so much on printing. I am absolutely furious. I am going to contact corporate. This is sooo unprofessional! How do you not remove a date/time for the calendar? I am absolutely FURIOUS! This is NOT ACCEPTABLE!
      Oh no. I'm so sorry!
      ~The future Mrs. Thompson~10*10*10

      #4593 dianep

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        Posted 07 May 2010 - 05:27 PM

        that is sooooo not ok. how do they propose to make it up to you?!
        http://i707.photobuc..../065copy-1.jpg
        and happily ever after begins...


        wedding review (the royal and the gran porto real, playa del carmen)http://bestdestinati....ew-long-59649/

        #4594 Lisa DSO

        Lisa DSO
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        • 712 posts

          Posted 07 May 2010 - 05:58 PM

          Quote:
          Originally Posted by msglave
          Ok ladies, I am sooooooo PISSED! i began asking my WC about a cocktail reception and guess what? She tells me that there is another wedding booked for the gazebo at the same time as ours. The only thing that she can do is move or wedding up by one hour or move the location. What kind of sht is this? I told her they need to move the other wedding back an hour and her response was they booked 10 days before us. Our wedding has been booked since January and this is May! We have already spent so much on printing. I am absolutely furious. I am going to contact corporate. This is sooo unprofessional! How do you not remove a date/time for the calendar? I am absolutely FURIOUS! This is NOT ACCEPTABLE!
          Do you mean they double booked for the same time/location? So you were also supposed to be in gazebo for ceremony?

          #4595 jenconrad

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            Posted 07 May 2010 - 08:01 PM

            Quote:
            Originally Posted by msglave
            Ok ladies, I am sooooooo PISSED! i began asking my WC about a cocktail reception and guess what? She tells me that there is another wedding booked for the gazebo at the same time as ours. The only thing that she can do is move or wedding up by one hour or move the location. What kind of sht is this? I told her they need to move the other wedding back an hour and her response was they booked 10 days before us. Our wedding has been booked since January and this is May! We have already spent so much on printing. I am absolutely furious. I am going to contact corporate. This is sooo unprofessional! How do you not remove a date/time for the calendar? I am absolutely FURIOUS! This is NOT ACCEPTABLE!
            Oh man I hear ya. Was her name angie by any chance. I found out the same way. It reall really sucks. Dont bother going through carole the manager there, because they are not out for the brides, trust me. She was very short and rude on the phone. The best thing to do is contact the coroporate people, although I did this and nothing was done(ps so happy i can say all this now that the wedding is done). Its really awful . Feel free to say its happened recently to another bride if you want! Me!
            38 Guests booked!

            #4596 RunningBride24

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              Posted 07 May 2010 - 08:02 PM

              Quote:
              Originally Posted by rosieposie
              I also have this room map for the Royal, its from 2008, so I'm not sure if this is how the resort still looks, but just in case this is of value to any of you ladies.

              http://robino.info/A...dc_map_2008.pdf

              Wow, thanks for posting that, that will be a HUGE help! Can we request a certain room, does anyone know (given we request far enough out)? Also, is this map still current?
              ~The future Mrs. Thompson~10*10*10

              #4597 msglave

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                Posted 08 May 2010 - 09:04 AM

                Thanks for all of your responses ladies. LOL@ Jen-Thanks! I'm going to use that in my reply email. Jen, where did you all have your cake and champagne? How did it work out?

                We were booked for the gazebo back in January. Now, Julie (my WC) is saying that there is another wedding in the gazebo for the same time. She said she tried to get "them" to change it, whoever "them" is. You all who have an hour or an hour and a half break between your ceremony and reception, how are you handling it? Here is a copy of the last message I sent her:

                Julie,

                I, too, am sorry, but this is unacceptable. I'm sure the paperwork was sent from your office to The Royal PDC back in January, correct? There is no way they should have even double booked a wedding for the same time. Don't they have a calendar or something? This is a professional business right? We have already paid tons of money that has printed information. We have booked this wedding back in January and we're just finding out in May that the time is double booked? If we never asked about the reception, what would have happened in December? This is not acceptable. Maybe they need to push the other wedding back an hour. I don't know. My concern is that my wedding goes according to contract. Please forward me the information to contact the corporate offices. This is not acceptable for us.


                Here is a copy of the message I got back:

                Hi Raveyn,


                Ok I think they are going to let you keep the 3pm but said you would have to leave the gazebo right after the ceremony. So that means doing the toast and cake at the garden where the cocktail hour is. Is that ok? Or would you rather have 2pm so you can take your time?


                It's a shame we have to go through this!!!! I'm so not liking this place right now! At war with The Royal!
                The Royal Playa del Carmen 12.11.10 / 46 people + bride & groom attended!!!!!
                Our keycard holders w/ template & pics
                www.jadicaandraveyn.com

                #4598 Lisa DSO

                Lisa DSO
                • Member
                • 712 posts

                  Posted 08 May 2010 - 12:41 PM

                  That blows big time. I still haven't heard back from the other day when I emailed them because I my date/time/location was still showing on their website as available, but hopefully that will be confirmed soon.

                  I'm sorry, girl, you are right- unacceptable.

                  #4599 duprk452

                  duprk452
                  • Jr. Member
                  • 162 posts

                    Posted 08 May 2010 - 01:22 PM

                    Quote:
                    Originally Posted by msglave
                    Thanks for all of your responses ladies. LOL@ Jen-Thanks! I'm going to use that in my reply email. Jen, where did you all have your cake and champagne? How did it work out?

                    We were booked for the gazebo back in January. Now, Julie (my WC) is saying that there is another wedding in the gazebo for the same time. She said she tried to get "them" to change it, whoever "them" is. You all who have an hour or an hour and a half break between your ceremony and reception, how are you handling it? Here is a copy of the last message I sent her:

                    Julie,

                    I, too, am sorry, but this is unacceptable. I'm sure the paperwork was sent from your office to The Royal PDC back in January, correct? There is no way they should have even double booked a wedding for the same time. Don't they have a calendar or something? This is a professional business right? We have already paid tons of money that has printed information. We have booked this wedding back in January and we're just finding out in May that the time is double booked? If we never asked about the reception, what would have happened in December? This is not acceptable. Maybe they need to push the other wedding back an hour. I don't know. My concern is that my wedding goes according to contract. Please forward me the information to contact the corporate offices. This is not acceptable for us.


                    Here is a copy of the message I got back:

                    Hi Raveyn,


                    Ok I think they are going to let you keep the 3pm but said you would have to leave the gazebo right after the ceremony. So that means doing the toast and cake at the garden where the cocktail hour is. Is that ok? Or would you rather have 2pm so you can take your time?


                    It's a shame we have to go through this!!!! I'm so not liking this place right now! At war with The Royal!
                    I would be livid! If you do have to change things they better be comping a few items on your ticket that's for sure!
                    http://tickers.Ticke....d183/event.pngBride and Groom + 24 guests booked and counting!

                    #4600 msglave

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                    • Member
                    • 933 posts

                      Posted 08 May 2010 - 04:43 PM

                      Quote:
                      Originally Posted by Lisa DSO
                      That blows big time. I still haven't heard back from the other day when I emailed them because I my date/time/location was still showing on their website as available, but hopefully that will be confirmed soon.

                      I'm sorry, girl, you are right- unacceptable.
                      Hopefully, they really need to get their $HIT together! You should keep following up so they don't do the same thing to you!

                      Quote:
                      Originally Posted by duprk452
                      I would be livid! If you do have to change things they better be comping a few items on your ticket that's for sure!
                      They need to do something. I am not taking this quietly!
                      The Royal Playa del Carmen 12.11.10 / 46 people + bride & groom attended!!!!!
                      Our keycard holders w/ template & pics
                      www.jadicaandraveyn.com




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