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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#2201 IvanG

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    Posted 03 December 2009 - 10:13 PM

    Hola Girls! I just want to clarify, doubts about our services in Real Resorts, yesterday I received a phone call from the weddings manager based on the corporate offices here in Cancun, her name is Patty Ulloa, and she told me that there was a Travel Agent that was asking for a quote from DJ Doremixx through the offices based in USA they get a quote $1,100 USD for 3 hours DJ Service and the travel agent asks why the big difference between their quotation and mine if they book me directly? That is $650 USD for DJ service for 1-4 hours and $550 USD for the light up dance floor, seems that the weddings manager based in the offices in USA asked to the owner why they were permitted my access only charging $100 USD fee if they can get more $$ if you book my services through them?

    And since that moment (yesterday to be exact) they have this new policy, all the outside vendors including me has to be booked through them, if not we are not going to be allowed to the Hotel, this policy will apply for new request all the weddings that we already have booked directly will be allowed without any problem, this policy will apply for new requests.

    I am really sorry about all this, but I have to respect this new policy.

    About RandiĀ“s wedding, Patty (The Wedding manager based in Cancun) told me that they will respect the same price that I gave her, but it is just an exception, for new future requests through them they will quoting you $1100 USD per only 3 hours of DJ Service, I spoke with her I told her that the price is ridiculous for 3 hours, and she told me that they will revise the prices and will inform me about it.

    Now is a fact I am losing all the new requests and clients that want to get a quote directly with me if they are getting married in Real Resorts,

    Regards!

    #2202 IvanG

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      Posted 03 December 2009 - 10:35 PM

      Hola again,

      For those that are asking for the grounds where you can have your reception in The Royal In Playa here you have the photo:

      Click the image to open in full size.

      #2203 jesmcan

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        Posted 04 December 2009 - 12:29 AM

        Quote:
        Originally Posted by Lady_Di
        what? I just booked Ivan a few weeks ago at the royal and he did not mention anything about this.

        jesmcan, did you know about this?
        Hi Lady Di,

        No I never heard of this! but I have already booked DJ Ivan prior to to this absurd new policy. I feel so angry and frusterated right now after reading about this. Based on DJ Ivan's post everything should be ok for us but I am not sure. It is still very unnfair for future brides. Zulma won't get back to me and it has been over three weeks.

        I am sorry to say but right now I think we may pull out of getting married at The Royal. I just think their ethics are really bad as a business. Their main office has been absolutely horrible to deal with. First with Doreen than Angie. Zulma was wonderful in person but since our site visit she has not returned any of my e-mails. Now this with DJ Ivan. Also there was the constant changing of rates.

        I know every bride has said there is nothing to worry about. I truely believe that but I don't know that personally I can stand by a place that conducts business this way. Sorry girls I just had to voice and vent after reading the most recent events.
        The Royal PDC & Kool Beach Club 11.12.10

        #2204 giraffexx

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          Posted 04 December 2009 - 09:20 AM

          Has anyone had or is having their welcome party at the Royal or Gran Porto? If so where? I'm having a hard time deciding on whether to do this at the resort or off site somewhere.

          #2205 FutureMrsYak

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            Posted 04 December 2009 - 09:42 AM

            Hi Ladies!!

            I am curious how early you sent the booking form and deposit to the resort? I was thinking about sending mine now, our wedding is a year and 1 month away...I just get nervous as the deposit is non refundable...I just keep reading posts and doing research to make sure this is where I want the wedding. But I'm also afraid 1/11/11 might be a popular date and I don't want to miss out on it!!

            #2206 olsontco

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              Posted 04 December 2009 - 01:10 PM

              Quote:
              Originally Posted by aerazo
              hey there!

              I booked ivan for my wedding, and it was Angie my WC who gave me his email address to contact. She nor did anyone tell me we had to go through the hotel. i am not too worried about this, for the past 11 months in reading these posts, its pretty certain that the people who work for the Royal cannot seem to get their facts straight or insynch!


              I guess one thing i am curious about - since Ivan is a preferred vendor, do you guys know if this means we have to pay the $100 outside vendor fee for him? has anyone told you this?
              Yes... you do still have to pay the outside vendor fee of $100 because it is like you are bringing in your own DJ since you did not book with the Resort. Obviously, with the new structure you can only book Ivan through the resort so you would not have to pay the $100 fee.

              BTW... IVAN was fantastic! And... even if you have to go through the resort I would totally do it! We just gave him a list of artist we wanted played at our reception and everything was perfect. All night our guest were commenting on the music and how great it was! Thanks Ivan!
              Soon to be Mrs. Howell

              #2207 olsontco

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                Posted 04 December 2009 - 01:13 PM

                Quote:
                Originally Posted by giraffexx
                Has anyone had or is having their welcome party at the Royal or Gran Porto? If so where? I'm having a hard time deciding on whether to do this at the resort or off site somewhere.
                We had our welcome dinner at The Royal in the garden. I was worried that it was going to be too similar to the reception, but we ended up doing a buffet at the welcome dinner and then did a sit down dinner at the reception on the beach. The Welcome Dinner was fabulous. People had a wonderful time. Also, it is a lot more inexpensive to have it there at The Royal if most of your guest are staying there. Let me know if you have anyother questions.

                teri
                Soon to be Mrs. Howell

                #2208 Trinas79

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                  Posted 04 December 2009 - 01:17 PM

                  Quote:
                  Originally Posted by randi.renstrom
                  i don't know if anyone else has experienced this....but my travel agent contacted the royal on monday, to double check that it is ok i use ivan (i was just about to sign my contract with him to hold the date). at first, they said yes, that they go through him and he is a 'preferred dj'. then they responded with a 'new policy' saying that you cannot book him directly, and you must go through the royal, otherwise he won't be allowed to even enter. i emailed ivan and he told me the same thing, and i must book through the royal. so my travel agent got it figured out where he is booked through the royal, for $1100, but that includes the music AND the light up floor (on his site he had quoted me the same price for both). but i just wanted to let you know, incase he says he can't book you directly. you can book him through the royal for pretty much the same price. i was worried at first....but now i'm very excited!

                  Randi (and others)-

                  I read this post and called the Royal just now because I had also been in contact with Ivan about services (looks like we were neck-and-neck for our day!). Ivan had never said anything about this to me and I was prepared to send him my money today. The person I spoke with at the Royal, a WC, said hat the resort has made a decision to no longer allow Ivan's services because he was doing "bad things" with money between the brides and the resort. ALthough I have heard many wonderful things on here about him, so I find it strange, I find it even more weird that he was willing to take my money/contract if he knew about this. The WC is emailing names of other dj's in the area, which I can give to you as well. I would be careful...

                  Kerri

                  #2209 Trinas79

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                    Posted 04 December 2009 - 01:24 PM

                    To add more specifics to that, I just spoke with Zulma, who is one of the WC's. I don't want to make any brides who have booked with him nervous, and I don't know what they are doing if you have an upcoming wedding but I would DEFINTELY check with you WC.

                    Kerri

                    #2210 Trinas79

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                      Posted 04 December 2009 - 01:32 PM

                      Quote:
                      Originally Posted by olsontco
                      We had our welcome dinner at The Royal in the garden. I was worried that it was going to be too similar to the reception, but we ended up doing a buffet at the welcome dinner and then did a sit down dinner at the reception on the beach. The Welcome Dinner was fabulous. People had a wonderful time. Also, it is a lot more inexpensive to have it there at The Royal if most of your guest are staying there. Let me know if you have anyother questions.

                      teri
                      Teri -

                      What was the pricing like for that? Is it per person or a general fee?

                      Kerri




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