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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#1971 scottishbride

scottishbride
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    Posted 29 October 2009 - 04:18 PM

    Quote:
    Originally Posted by loanmao
    scottishbride...when i went for my site visit in july, angie from general wedding sales, set it up for us. we just told her when we were going and our flight info. she will also help to set up an appointment with your WC.

    Thanks for the info!

    We are actually looking at the Royal Cancun but going to stay next door at the Gran Caribe whilst over to visit the Royal...cant wait!

    Does anyone know when 2011 prices will be out?

    #1972 jesmcan

    jesmcan
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      Posted 29 October 2009 - 05:31 PM

      Quote:
      Originally Posted by becks1581
      Hi ladies...quick question:

      For those of you that booked over a year in advance, were you able to lock-in the rates at the time you booked? I ask because FI got verbal confirmation s via voicemail a few days ago for our date from someone who was covering for Doreen while she was out of the office. This woman said that they would honor 2010 rates for our May 2011 wedding since 2011 rates aren't available yet. We asked for written confirmation but didn't receive anything.

      Fast forward to today...I get an email from my TA who called Doreen...Doreen now says that we'll have to pay 2011 rates even though they aren't out yet. This seems absurd to me...I mean seriously, who signs a contract without the numbers on it??

      Did anyone encounter this or have suggestions on how to approach the situation? I definitely plan to push back, I'm just not sure if it would be better to let my TA do the negotiating or if I should call and do it myself.

      Thanks for the help!
      Hi Becks,

      We booked a year in advance and got to lock into the rates. I had to work with Doreen and she was just horrible. I ended up asking to be moved to another sales person. Did you get anything in writing from her?

      I would have your TA call and if that still does not work I would call directly.
      The Royal PDC & Kool Beach Club 11.12.10

      #1973 becks1581

      becks1581
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      • 477 posts

        Posted 29 October 2009 - 11:25 PM

        Jescam and SuperKate,
        We did get written confirmation, from someone names Suzanne, that we could lock in at the 2010 rate. BUT, have any of you guys noticed that they increased the prices of the Luxury Package for both 2009 and 2010? They are both $600 more expensive now, the 2010 rate being $3700. Those of you that already booked are fine but it seems like a very strange business practice to increase fees for a year that's practically over!
        And yeah, I think the general consensus is the Doreen is bit, um...'speciial'.

        One more question...I can't seem to get a straight answer from the WC's about fees for guests over 35. Is it just the fee of $30pp on the website or is there a separate fee for cocktail hour and reception?

        I can tell you girls are going to be TOTAL lifesavers in this process!!!!!!

        #1974 Lady_Di

        Lady_Di
        • Sr. Member
        • 5,078 posts

          Posted 30 October 2009 - 10:35 AM

          Quote:
          Originally Posted by becks1581
          Jescam and SuperKate,
          We did get written confirmation, from someone names Suzanne, that we could lock in at the 2010 rate. BUT, have any of you guys noticed that they increased the prices of the Luxury Package for both 2009 and 2010? They are both $600 more expensive now, the 2010 rate being $3700. Those of you that already booked are fine but it seems like a very strange business practice to increase fees for a year that's practically over!
          And yeah, I think the general consensus is the Doreen is bit, um...'speciial'.

          One more question...I can't seem to get a straight answer from the WC's about fees for guests over 35. Is it just the fee of $30pp on the website or is there a separate fee for cocktail hour and reception?

          I can tell you girls are going to be TOTAL lifesavers in this process!!!!!!
          Hi becks,

          The fees are $30 for Real guests and $60 for non Real guests for the reception; $10 for Real guests and $20 for non Real guests.

          Hope that helps!

          #1975 ~Stephanie~

          ~Stephanie~
          • Sr. Member
          • 3,347 posts

            Posted 30 October 2009 - 10:44 AM

            So I sent Zulma an email to confirm my previous pricing of $3100 for the 2010 Luxury package since it went up $600 on the site. I don't see why they are doing a change again. I hope she emails me back.
            ~Stephanie

            Our wedding websitewww.mywedding.com/stephanieandmichaelbailey

            #1976 Lady_Di

            Lady_Di
            • Sr. Member
            • 5,078 posts

              Posted 30 October 2009 - 10:58 AM

              Quote:
              Originally Posted by ~Stephanie~
              So I sent Zulma an email to confirm my previous pricing of $3100 for the 2010 Luxury package since it went up $600 on the site. I don't see why they are doing a change again. I hope she emails me back.
              They are supposed to honor the prices at the time we sent them the contract or I will be an unhappy bride!!!

              #1977 stevensFiance

              stevensFiance
              • Jr. Member
              • 164 posts

                Posted 30 October 2009 - 11:26 AM

                I actually just asked my WC about the cocktail hour the other day, according to her youre allowed up to your 35 people, anyone over that you have to pay additional for, and anyone who is not staying at a real resort you have to pay for as well.
                He asked, I said YES!!! 1 <3 21 <3 04 - 5 <3 13 <3 08

                #1978 ~Stephanie~

                ~Stephanie~
                • Sr. Member
                • 3,347 posts

                  Posted 30 October 2009 - 12:20 PM

                  I just got an email back from Zulma (fast turn-around!) that yes they are honoring the prices of when you booked!

                  So no worries on the price increase!
                  ~Stephanie

                  Our wedding websitewww.mywedding.com/stephanieandmichaelbailey

                  #1979 becks1581

                  becks1581
                  • Jr. Member
                  • 477 posts

                    Posted 30 October 2009 - 12:37 PM

                    Thanks Jescam,
                    That does help. I'm guessing that we'll have close to 70guests so the pp charge becomes pretty important! Based on what you said, I guess I can plan for $40 pp above the 35 (including the cocktail hour and reception).

                    Steph and Jescam... From the email that the WC sent me, you guys should def be locked in at $3100...but I would get it in writing and bring it with me to Mexico just in case!

                    I can't wait to start planning the FUN stuff!!!

                    #1980 becks1581

                    becks1581
                    • Jr. Member
                    • 477 posts

                      Posted 30 October 2009 - 12:38 PM

                      Just saw your post Steph...that's great!




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