TA ruined my day, hopefully not my wedding... :'-(

[PhillyBride2011]

Here's the background: We're having a small destination wedding in Puerto Vallarta with just our immediate family and grandparents. We're picking up the tab for their travel so I arranged everybody's flight and hotel for them. Final payment was due today on their trips so I called my TA to give her my credit card #s but it turns out she goofed somehow and only 3 of our 12 guests actually have a room to stay in. Great....

 

Some glitch in their system means three of the rooms were never actually reserved and we'll be there during a holiday weekend so the resort is fully booked now. I made these reservations in MAY!!! Six months later and two months before my wedding you tell me my family doesn't have the room I put a deposit down on!?!?!? The TA is going to try to snag any rooms that become available if there are cancellations but as a back-up plan they booked rooms in another hotel 7 kilometers away. Oh, but don't worry, she tells me, since it was their mistake they will pay for the guests stuck at the hotel 5 miles down the road to get day passes to hang out at our hotel. So they just need to hop a cab and pack everything they would need for the day to come hang out with us. Our families are traveling with kids, it's just not that easy.

 

This sucks and I'm just stuck waiting now, with my fingers crossed, that somehow we can get everybody together in the hotel we originally booked. We only need 3 more rooms!

 

(any chance anybody out there plans to cancel their stay at Dreams in mid-January? anybody? no? well, figured I'd ask)

 

Oh, and as if all of that was enough to handle, she also let me know that the flight all 12 of our guests were scheduled to take home was canceled. So she now also has to find a new way to get them back to Philadelphia. Sooooo, with 2 months to go, three quarters of my guests don't have a room and none of them have a flight home. ARG!!!!

 

(thanks for letting me vent, guys)

[MsClarke724]

ugh! I am so sorry for your annoying situation - hopefully something good will come from this in the near future

[6ftht]

WOW!!!!!  I would be FREAKING OUT!!!!!

[ChicagoPT]

Dont worry it will work out.  I had over 20 people booked on mexicana and needed a couple of rooms at dreams and everything fell into place.  People do cancel at dreams pretty often.  I checked their website every single day and sometimes a few times per day!  They finally did open up..and my wedding is thanksgiving week. 

[BrideMichele]

Sorry to hear you are going through this. Things will work out...they always do.

[TammyWright]

what dreams...we book alot there and have some group blocks in place so i can see if anything is about tobe released...

 

if you want to fill out this form i can see...
http://www.wrighttravelagency.com/leads/inquiry/

 

[SusanJeff2008]

Wow, I would be freaking but I am sure that everything will work out and I hope you have a wonderful day!

[islandbride8]

I'm speechless.  I am without speech.... I cannot believe you're not on America's Most Wanted for finding her and     All i can say is good luck.  I really hope you're getting MAJOR discounts (more than day passes-that's obvious!) for your trouble.  Don't let this completely bring you down.  Remember everything happens for a reason (sooo much easier for me to say than for you to hear), and your day will be awesome in the end!